Expertise
- Coaching & Mentoring
- Business Consultancy
- Career Coaching
- Leadership & Management
- Governance
- Stakeholder Management
- Customer Experience
- Customer Engagement
- Customer Centric Culture
- Customer Experience Marketing
- Customer Advocacy
- Employee Engagement
- Senior Leadership/Management
- Senior leadership teams
- Senior Stakeholder Management
- Senior Team Performance
- Senior Management
- Insight and research
- Data Analytics
- Communication Skills
- Team Building, Conferences
- Team Effectiveness
- Mentoring Coaching
- Mentoring managers
- Mentoring
Summary
Sandra brings extensive leadership experience in employee engagement, talent development and career coaching. With a passion for putting customer experience at the heart of company strategy, she has been instrumental in Momentus’ expansion into this critical space.
With a varied career across automotive, retail, service and telecommunications, her most recent role at Telefonica O2 UK saw Sandra lead an award-winning team of customer experience professionals.
Bringing brands to life through customer proof points and key moments of truth, Sandra believes that culture and employee engagement are essential for success in the competitive world of customer experience differentiation.
Experience
-
Momentus
Director
2020 - Current
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Telefonica O2 UK
Director of Customer Experience
100+ Employees 1990 - 2019Director of Customer Experience from April 2017, before then I held numerous senior leadership roles including:
- Director of Customer Data, Insight & Experience
- Chief of Staff/Business Manager to Chief Marketing Officer
- Head of Business Intelligence Reporting
- Head of Office to Chief Finance Officer
- Head of Value Streams - Internal Consultancy
- Head of Process Excellence & Quality
Qualifications
- Six-Sigma Process Excellence
- Global Women in Leadership
- Strategic Culture Change
Clubs and Associations
- Certified Member of Market Research Society (MRS)
- Member of Customer Experience Professionals Association (CXPA)
- Member of Women on Boards
