So Resource Management can improve utilisation but what...
How Resource Planning can help boost your business. A really good read for the Legal…
How to manage Holidays and Vacation in the Contact Centre
https://www.callcentrehelper.com/manage-holiday-in-the-contact-centre-215151.htm
Stressed out about holiday and…
Customer Experience and the Future of Work
As CX organisations shift into the post-pandemic era, several key trends are here to stay. Workers are demanding…
Work Life Balance
#WorkLifeBalanceWednesday What can leaders and HR do to support a healthy work-life balance?Hybrid working has been a…
Flexible Working - Employee Benefits
58% say flexible working helps with living costsSuccessful Hybrid working patterns are proving to support businesses…
