SHUSH! A Tool for Managers Supporting People
The Samaritans have a very simple tool that can help managers to reach out to their staff and stakeholders during these unusual times.
SUSH is an acronym for:
Show you care by making eye contact (video call) and focusing on the person
Have patience. It may take more than one attempt to discover a person needs support.
Use open questions like "what did you get up to over the weekend?"
Say it back. Show the person you have listened to them by repeating it back.
Have courage and don't be put off by a silence. Sometimes, silence can be a great thing!
It is OK not to be OK.....Speak to your teams, ask them about their lives, not just work. Show them you care.
Leadership & Management
Mental health
Mental health awareness
